Refund policy

Last updated: 6 November 2026

All sales are final

Everything sold by Westwell Press is a digital download. Your files are delivered the moment your payment goes through, and a download can't be handed back, so we don't offer refunds, returns or exchanges for a change of mind, including if you bought the wrong item, bought something twice or no longer need it.

At checkout you ask us to make your files available straight away and you agree that, once the download is available, you lose the 14-day right to cancel that would otherwise apply to online purchases (UK Consumer Contracts Regulations 2013 and the equivalent EU rules).

If something is wrong with your file

This doesn't affect your legal rights. If a file is faulty, won't open, is missing pages or isn't as described, email us at info@westwellpress.co.uk within 30 days of purchase with your order number and a short description of the problem. We'll:

• send a corrected or replacement file, usually within one working day; or
• if we can't fix it, refund the price you paid for that item to your original payment method.

Download problems

Most issues are solved by opening the file on a computer rather than a phone, or by using a free PDF reader such as Adobe Acrobat Reader. If your download link has expired or you can't find the email, contact us and we'll resend it free of charge.

Sale prices

Discounts, including our Black Friday sale, apply only while the offer runs. We can't refund the difference if you bought before a sale started or after it ended.

Chargebacks

Please contact us before raising a dispute with your bank. We answer every email and can usually put things right quickly.